Shipping & Returns Policy

Last Updated: June 2026

At Permanently Engraved, many of our products are custom-made and personalized specifically for each customer. Please review our Shipping & Returns Policy carefully before placing your order.

Shipping Policy

Order Processing

Most orders begin production shortly after they are placed and approved.

Production times vary depending on:

• Product type

• Customization requirements

• Artwork complexity

• Order volume

• Seasonal demand

Estimated production and delivery dates are provided as guidelines only and are not guaranteed.

Flat-Rate Shipping

Permanently Engraved offers a flat-rate shipping fee of $10.00 on qualifying orders.

This flat-rate shipping is intended to cover products with actual shipping costs of up to $40.00.

Additional Shipping Charges

Certain items may require additional shipping fees due to:

• Oversized dimensions

• Heavy weight

• Large quantity orders

• Specialty packaging requirements

• Remote delivery locations

If actual shipping costs exceed $40.00, the customer is responsible for paying the difference between the actual shipping cost and the $40.00 shipping allowance.

Customers will be contacted for approval before any additional shipping charges are applied.

Shipping Carriers

Orders may be shipped using carriers such as:

• USPS

• UPS

• FedEx

• Other qualified delivery providers

Carrier selection is determined at the discretion of Permanently Engraved.

Shipping Delays

Permanently Engraved is not responsible for delays caused by:

• Weather conditions

• Natural disasters

• Carrier delays

• Supply chain disruptions

• Holidays

• Incorrect shipping information provided by the customer

• Events beyond our reasonable control

Once a package has been transferred to the shipping carrier, delivery timelines are subject to that carrier’s operations.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees before reshipment.

Returns & Refunds Policy

Custom & Personalized Products

Because the majority of our products are custom engraved and personalized, all custom orders are considered final sale.

We do not accept returns, exchanges, or cancellations for products that have been customized with:

• Names

• Dates

• Monograms

• Logos

• Photographs

• Custom artwork

• Personalized text

Please carefully review all submitted information before placing your order.

Proof Approval

When a proof is provided, customers are responsible for reviewing:

• Names

• Dates

• Spelling

• Artwork placement

• Design details

Approval of a proof constitutes final approval.

Permanently Engraved is not responsible for errors that were present in an approved proof.

Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us within 5 business days of delivery.

To process a claim, customers must provide:

• Order number

• Description of the issue

• Photographs of the product

• Photographs of the packaging

Upon review, we may offer:

• Replacement of the item

• Repair of the item

• Store credit

• Refund, when appropriate

All claims are reviewed on a case-by-case basis.

Non-Custom Products

Products that are not customized may be eligible for return within 14 days of delivery.

To qualify:

• Item must be unused

• Item must be in original condition

• Item must be returned in original packaging

Customers are responsible for return shipping costs unless the return is due to our error.

Natural Material Variations

Many of our products are created using natural materials such as:

• Wood

• Slate

• Leather

• Glass

• Metal

Variations in grain, color, texture, engraving appearance, and natural imperfections are normal characteristics of these materials and are not considered defects.

Because every piece is unique, the final product may vary slightly from website photographs or examples.

Order Cancellations

Due to the custom nature of our products, orders may only be canceled before production has begun.

Once engraving, printing, fabrication, or customization has started, the order cannot be canceled or refunded.

Contact Us

If you have questions regarding shipping, returns, or your order, please contact us:

Permanently Engraved
Website: https://permanentlyengraved.com
Email: permanentlyengraved91@gmail.com
Phone: (805) 556-8214